Customer Service and Administration Support Role – (23-24NSWSYCSAS2000a) Supporter Care - Sydney
- Location: National Office Market St, Sydney NSW
- Position Type: Customer Service and Administration Support Role – (23-24NSWSYCSAS2000a) Supporter Care - Sydney NSW
- Time Commitment: 9am - 3pm / 2or3 days per week Monday to Friday at our National Office Market St, Sydney
The Customer Service and Administration Support Volunteer role is a vital in the work of the Supporter Care Team. The Supporter Care Team (SCT) manages all aspects of contact with supporters, primarily sponsors, regular givers and one-off donors.
The role specifically ensures all correspondence received is compliant with The Smith Family privacy and child protection responsibilities.
Being an Admin Support volunteer is a valuable and important role and ensures the Supporter Care team are providing TSF supporters, sponsors, donors and the general public with a high level of customer service.
Key responsibilities:
• Ensure correspondence is compliant with TSF privacy and child protection responsibilities
• Accurate Data is verified and recorded into the TSF CRM (Customer Relationship Management) system
• Editing inappropriate correspondence as required
• Arranging the timely dispatch of mail
• Assisting in sorting and checking incoming mail against defined criteria
• General administration activities
• Ensure correspondence is compliant with TSF privacy and child protection responsibilities
• Accurate Data is verified and recorded into the TSF CRM (Customer Relationship Management) system
• Editing inappropriate correspondence as required
• Arranging the timely dispatch of mail
• Assisting in sorting and checking incoming mail against defined criteria
• General administration activities
Essential Competencies / Skills:
• High level of attention to detail
• Ability to maintain confidentiality
• Excellent communication skills with an ability to maintain effective relationships across a range of functional areas
• Proficient skills in current Microsoft Office packages
• An aptitude for multitasking
• A genuine can-do attitude
• High level of attention to detail
• Ability to maintain confidentiality
• Excellent communication skills with an ability to maintain effective relationships across a range of functional areas
• Proficient skills in current Microsoft Office packages
• An aptitude for multitasking
• A genuine can-do attitude
Essential Experience / Education:
• Experience in Data Entry
• Experience in a similar position in providing administrative assistance within a professional and confidential environment
• Experience in Data Entry
• Experience in a similar position in providing administrative assistance within a professional and confidential environment
Desirable Experience / Education:
• Awareness of the community services sector
• Awareness of education services sector
• Issues affecting disadvantaged people
• Awareness of the community services sector
• Awareness of education services sector
• Issues affecting disadvantaged people
Screening requirements
• National Police Check
• NSW Working with Children Check
• 2 x Reference Checks
• National Police Check
• NSW Working with Children Check
• 2 x Reference Checks