Finding downloaded files on your device
Key takeaways
- Use your device's file manager or specific apps to locate downloaded files.
- Adjust settings to control where new files are saved.
- Contact your device’s support if you need more help.
Have you ever downloaded something on your computer or phone and then couldn’t find it?
Don’t worry, you’re not alone!
This guide will help you find your downloaded files on different devices like Windows PCs, Macs, Android phones, and iPhones. We’ll also show you how to control where your files get saved.
Finding downloaded files
1. Open File Explorer
Click on the folder icon at the bottom of your screen. This opens File Explorer.
You can also use the shortcut
[Windows logo key + E].
2. Go to Downloads
On the left side, you’ll see a list. Click on Downloads.
Here, you’ll find all the files you’ve downloaded.
On a Mac
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Fact sheet/guide: Apple laptop: Managing storage
Fact sheet/guide: Apple laptop: Managing storage
1. Open finder
Click on the smiley face icon at the bottom of your screen. This opens Finder.
By default, macOS also ships with a link to your personal Downloads folder in the dock, which is the row of app icons on the bottom or side of your screen.
2. Go to Downloads
On the left side, you’ll see Downloads. Click on it to see your downloaded files.
It may also appear as a folder in the main window of the favourites menu.
On an Android phone
1. Open the Files app
Look for an app called Files or My Files.
It might look like a folder icon.
2. Go to Downloads
Open the app and look for a folder named Downloads.
Tap on it to see your files.
On an iPhone (iOS)
1. Open the Files app
Swipe down on your home screen and type Files in the search bar.
Tap on the Files app.
2. Go to Downloads
Tap on Browse at the bottom, then tap on iCloud Drive.
You’ll see a folder named Downloads.
Controlling where files get saved
On a Windows computer
1. Open Settings
Click on the Start menu (the Windows icon) and then click on the gear icon to open Settings.
You can also use the shortcut
[Windows logo key + i].
2. Go to System > Storage
Click on System, then Storage.
Scroll down and click on Change where new content is saved.
On a Mac
1. Open Safari Preferences
If you use Safari to download files, open Safari and click on Safari in the top left corner, then Preferences.
2. Change download location
Click on the General tab. Next to File download location choose where you want to save your files.
On an Android phone
1. Open Chrome settings
If you use Chrome, open the Chrome app and tap on the three dots in the top right corner, then Settings.
2. Change downloads location
Tap on Downloads and choose where you want to save your files.
On an iPhone (iOS)
1. Open Safari settings
If you use Safari, open the Settings app and scroll down to Safari.
2. Change download location
Tap on Downloads and choose where you want to save your files.
More help
If you need more detailed instructions, here are some trusted resources.
Windows
Find your documents in Windows
Apple/Mac/iPhone
Find files and folders on your iPhone
Can’t find a file on you Mac?
Find and delete files on your mac
Android Help
Find and delete files on Android
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