Mobile Data Basics

To use mobile data, your device needs a SIM card. Your plan includes a set amount of data each month. If you use all your data, your internet might slow down, or you might get extra charges.

Mobile data is sent through the same towers that handle phone calls. In cities, you usually get a good signal, but in some rural areas, the signal might be weak.

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• Wi-Fi uses a router that connects to the internet and can link multiple devices at once.
• Mobile data uses your phone's connection to the mobile network. Modern phones also allow you to share data with other devices by creating a hotspot.

To understand these differences better, you can complete these activities from the Be Connected website:

• How is a mobile network different from Wi-Fi?
• Home data vs mobile data

If your mobile data isn't working, try these steps:

1. Check your data usage: You might have used all your data for the month.
2. Move to a better location: If the signal is weak, try moving to a different spot.
3. Turn off airplane mode: Make sure airplane mode is turned off.
4. Check your settings: Ensure mobile data is turned on in your phone's settings. For specific instructions:

• View or change cellular data settings on iPhone
• Reduce & manage mobile data usage on Android phone

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