Optus Gifted FAQs

Quick jump to: About Optus Gifted | Registration | Activating the SIM card | Usage | General


About Optus Gifted

  • Who is eligible to participate in Optus Gifted?
    • Participants must be above 8 years of age and be a member of a Learning for Life scholarship family. Students under 14 years will require a parent to activate the SIM with their details
    • For students over 18 years they need to be in receipt of a Smith Family tertiary scholarship to be eligible 
    • A Scholarship family can have up to five students receiving the offer
    • Participants must have their own mobile phone


  • How does Optus Gifted work?

    Optus is offering eligible students free access to the Optus Prepaid $40 Epic Value plan for three years. This includes;

    • Unlimited Standard National Talk & Text 
    • 10GB data per 42 days (Optus’ Fair Go Policy applies)

    Families will need to register with The Smith Family before 19th July 2019 and become an Optus customer to participate in Optus Gifted. All participants must agree to The Smith Family’s terms of use and Optus’ Terms and Conditions.

  • What are the Terms and Conditions of participating in Optus Gifted?

    By registering to take up the offer students (under 18 years of age) must obtain their parents/guardians permission to participate. All students will need to comply with the terms of use as outlined on this page.

  • Why is The Smith Family and Optus offering me this?

    We know not every family has access to the internet. Optus is a long-standing supporter of The Smith Family and are excited to support our Learning for Life families through Optus Gifted. We believe Optus Gifted will make it easier for students to learn, helping them reach their full potential.

  • Do I need to pay for anything to participate?

    No. You will not receive a bill on Optus Gifted. However, other charges will apply if you wish to purchase additional data or access international calling or any other non-standard service offered by Optus. You will be responsible for these costs.

  • What if I already have a mobile plan with someone other than Optus?

    You will need to decide if you want to keep this. If you cancel an existing mobile contract with Optus or another provider, you will need to pay any cancellation fees which may be incurred. Please check the cancellation costs associated with your contract before you decide to participate in the Optus Gifted offer.

    If you do not want to cancel your current contract but would still like to take part in Optus Gifted, you will need to manage multiple SIMs.

  • Can I keep my current mobile phone number?

    Yes you can. During the activation of the SIM you can either select a number for the SIM card or opt to keep your current number.

    • If you are coming from another provider: If you are currently in a mobile contract with another provider keeping your existing number will automatically cancel the contract with your current provider and as a result you may incur cancellation fees.
    • If you are an existing Optus Prepaid customer: You can keep your existing phone number by selecting “replace SIM” when you go to optus.com.au/activate using the SIM provided by us. You will then need to change plans to the Epic Value plan by texting MENU to 9999. Any existing inclusions will be lost when a rate plan change is completed.
    • If you are an existing Optus contract or “post-paid” customer: If you have a contract with Optus you can keep your number by completing a post-paid to prepaid transfer to the eligible plan, then choosing “replace SIM” when you go to optus.com.au/activate. Any existing contract cancellation fees may apply, so be sure to check these and any inclusions you have on that plan will be lost.
  • How long does the Optus Gifted last?

    Registrations are now closed. You need to activate the SIM card before 31st August 2019. The offer lasts for three years from the time you activate the SIM. This means as long as you remain eligible you will continue to receive the free recharges for three years.

  • What happens at the end of Optus Gifted?

    The Optus SIM card you used will no longer receive the automatic recharges.

    You can keep the SIM and mobile number with Optus be recharging it at your own cost, however there is no obligation to do so.

Registration


Activating the SIM card

  • How do I activate the SIM card?

    You can activate the SIM online at www.optus.com.au/activate or by placing the SIM card in your mobile phone and following the on-screen steps. This is outlined in the booklet you will receive with the SIM card. 

    You will need identification (such as drivers licence, passport, debit or credit card) to activate the SIM. For students aged 8 - 14 years, a parent or carer will need to activate the SIM card. For students 14 years, the SIM can be activated in their own name.

  • What is the deadline to activate the SIM card?

    All SIM’s need to be activated by 31st August 2019. Please let the Smith Family know the mobile phone number you picked for each SIM card even if you kept your current number. You can call us on 1800 280 223 or email it to [email protected]

  • What if I need help to activate the SIM?

    If you need help to activate the SIM card call The Smith Family on 1800 280 223 and you will be put through to one of our friendly tech support staff who will assist. When you call please let us know you are calling about Optus Gifted.


Usage


General


Quick jump to: About Optus Gifted | Registration | Activating the SIM card | Usage | General




Or if your question isn’t answered there please give us a call on 1800 280 223.

If you have already signed up and have questions about data or connection issues, please contact Optus.


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