2,227 children urgently need support before they head back to school.

Our Programs
- Literacy programs
  Providing resources and support to help children living with disadvantage achieve the required reading standard.
- Technology programs
  Providing children and young people living with disadvantage with the critical skills, access, and equipment they need.
- Numeracy programs
  We support early years educators and community professionals in building foundational math skills in children under their care.
- Learning for Life
  Learning for Life is an innovative, evidence-based program that supports students throughout their education to achieve positive long-term outcomes for young people experiencing disadvantage.
- Mentoring programs
  Mentoring programs for students living with disadvantage that provide the encouragement they need to build aspirations for their future.
- Aboriginal and Torres Strait Islander programs
  Our work engages Aboriginal and Torres Strait Islander communities in learning through education, life skills and role models, promoting culturally responsive practice.
Our learning support and mentoring programs in 90 Australian communities directly help children in need achieve their goals through education.
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Ways to Give
- Sponsor a child
  Through child sponsorship, you will be matched to an Australian child in need, helping to support the cost of their school essentials.
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  Become a monthly donor and provide continual support throughout all stages of a child’s education.
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  Through your philanthropy, you can ensure that young Australians impacted by poverty get the education that all children deserve.
- Single donation
  Your donation will help young Australians in need by providing access to our Learning for Life education support programs.
- Workplace giving
  Making small, regular donations to The Smith Family through Workplace Giving is an easy way to help change the lives of young Australians living in poverty.
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Child Sponsorship
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Customer Service and Administration Support (Virtual) QLD, 25-26QLDVICSAS

Location: Online - Virtual QLD
Position Type: Customer Service and Administration Support (Virtual) QLD, 25-26QLDVICSAS
Time Commitment: Minimum 3hs – maximum 16hrs per week – ideally with a 6mth commitment. Please note: our heaviest workload is generally between January and September.

Program and Scholarship Administration team is a combination of paid team members and volunteers based virtually who support administrative aspects of the Learning for Life Scholarship and suite of programs.

The Administration & Customer Service volunteers provide digital administration support and participate primarily in processing scholarship documents, data entry and child protection and privacy checks for various Learning for Life teams and programs.

Through this role, volunteers provide critical background support for the educational and social development of young Australians to succeed at school, so they can create better futures for themselves.

Key Tasks & Activities:

Enter and manage important data using SharePoint and The Smith Family’s CRM database.
Assist with the processing of scholarship documents.
Undertake data entry.
Conduct child protection and privacy checks for various Learning for Life teams and programs.

Skills, experience, education, attributes

Strong computer skills including database management and using current Microsoft Office programs
Highly effective customer service and interpersonal skills
Excellent communication skills, both spoken and written
High level of attention to detail
Ability to multitask and work to tight deadlines
Ability to work cooperatively in a team environment
Experience in a similar position providing administrative (including digital admin) functions within a professional and confidential environment
Awareness of the community and education services sector and issues affecting disadvantaged people is desirable but not essential.

As part of The Smith Family’s Child Protection Framework, we conduct screening for certain volunteer roles such as interviews, reference checks, National Criminal History and Working with Children checks. Applicants are informed of these requirements when they register their interest in a role.

Screening requirements:
• Blue Card (Working with Children Check)
• 2 x Reference Checks

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