We must provide learning support for 18,922 children by 30 June.

Our Programs
- Literacy programs
  Providing resources and support to help children living with disadvantage achieve the required reading standard.
- Technology programs
  Providing children and young people living with disadvantage with the critical skills, access, and equipment they need.
- Numeracy programs
  We support early years educators and community professionals in building foundational math skills in children under their care.
- Learning for Life
  Learning for Life is an innovative, evidence-based program that supports students throughout their education to achieve positive long-term outcomes for young people experiencing disadvantage.
- Mentoring programs
  Mentoring programs for students living with disadvantage that provide the encouragement they need to build aspirations for their future.
- Aboriginal and Torres Strait Islander programs
  Our work engages Aboriginal and Torres Strait Islander communities in learning through education, life skills and role models, promoting culturally responsive practice.
Our learning support and mentoring programs in 90 Australian communities directly help children in need achieve their goals through education.
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Ways to Give
- Sponsor a child
  Through child sponsorship, you will be matched to an Australian child in need, helping to support the cost of their school essentials.
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  Your donation will help young Australians in need by providing access to our Learning for Life education support programs.
- Workplace giving
  Making small, regular donations to The Smith Family through Workplace Giving is an easy way to help change the lives of young Australians living in poverty.
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Customer Service and Administration Support (24-25VICMECSAS3000) Melbourne Vic

Location: Melbourne, VIC
Position Type: Customer Service and Administration Support (24-25VICMECSAS3000) Melbourne Vic
Time Commitment: 1 or 2 days per week (Mon, Tue and/or Fri) for 6 months (minimum 5 hours per day) The Smith Family Office L7 50 Queen St, Melbourne

The Program and Scholarship Customer Service Administration and volunteers participate primarily in handling customer phone and email queries. In addition, utilising the CRM data base to enter and manage important data, plus other administrative tasks may include screening documents for child protection issues etc.

The position has a strong focus on digital and telephone administration functions that support The Smith Family’s programs including but not limited to Digital Access Program, Student 2 Student and the Learning for Life scholarship.

This role provides the opportunity to use and enhance communication, computer, and relationship skills, alongside other passionate team members. Through this role, volunteers provide critical background support for the educational and social development of young Australians to succeed at school, so they can create better futures for themselves.

Key responsibilities:

Utilising CRM data base to review, enter and manage important data
Responding to phone enquiries from families and program participants needing support
Actioning and responding to email enquiries
Reviewing and screening documents for child protection issues
General administrative duties,
Data entry and Excel spreadsheet management

Essential Competencies / Skills:

Strong computer skills including database management and using current Microsoft Office programs
Highly effective customer service and interpersonal skills
Excellent communication skills, both spoken and written High level of attention to detail
Ability to multitask and work to tight deadlines
Ability to work cooperatively in a team environment

Desirable Experience / Education:

Experience in a similar position providing customer service and administrative assistance within a professional and confidential environment
Related Educational studies e.g. human resources, business administration.
Experience using Excel and Outlook programs
Awareness of the community and education services sector and issues affecting disadvantaged people

Screening requirements –

Police Check
Working with Children Check Card
2 x Reference Checks

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