Student Profile
The Student Profile is a yearly update for your child’s sponsor/s. Your Sponsor is an anonymous individual who cares about your child’s education. They love to hear about their progress at school and interests.
When you receive the Student Profile/s please:
1.Check the name at the top to make sure each child completes the right one
2.Find a blue/ black pen to write with- please don’t use a pencil or texta
3.Answer all of the questions on both sides of the Student Profile
Once the Student Profile has been completed, please:
- return using the reply paid envelope provided (If you choose to post, only include the Student Profile/s in the envelope)
or
- upload to My Smith Family (If you choose to upload, please watch this video first)
Do you need another Student Profile ?
If you need a new Student Profile, please email scholarshipsupport@thesmithfamily.com.au to let us know. Please include your full name, your child’s name and your address, so we can post you another.FAQs
What information can we share in the Student Profile?
The Student Profile has age-appropriate questions for your child to complete. It also has a section for you. Please answer every question on both sides with as much detail as possible.
For privacy and child protection reasons, we ask that you do not share:
• last name
• school details
• home suburb
• email
• social media address
• date of birth
• or any other information that could identify you, members of your family or your friends.
My child is unable to complete their own Student Profile. What should I do?
If your child is unable to hand-write the Student Profile on their own, you can record their answers for them. If you have any questions, please contact your Learning for Life Family Partnership Coordinator or the Program & Scholarship Service Desk on 1800 280 223 (available Monday - Friday from 9:30 am - 3:30 pm AEST).
How can I submit the Student Profile/s?
If you choose to post, only include the Student Profile/s in the envelope or upload them to My Smith Family.
If you choose to upload please watch this video and read the tips below first.
Tips to upload your Student Profile to My Smith Family
As the Student Profile will be sent to your sponsor/s it’s really important that it is easy to read.
Please use these tips to help you.
• Keep the document flat in a portrait position• Hold your phone directly above the paper or use a colour scanner if possible
• Include the whole page- we need the top banner and barcode at the bottom
• Consider lighting- avoid shadows and make sure it’s not too dark or too bright
• Tap on your phone screen to bring the picture into focus to avoid blurriness
• Use the edit function in My Smith Family to crop and adjust the image
• Upload both sides of the Profile before hitting SUBMIT
• Once uploaded, please keep your Profile in case we need you to try again- we’ll let you know if you do
When do I have to return the Student Profile/s by?
Please return the Student Profile/s as soon as possible or before Semester 2 payments start in June.
When will I receive my Scholarship payment/s?
Semester 2 payments are made from mid-June to the end of August. To be eligible, we need the Student Profile/s and previous year’s End of Year School Report/s for each child. If you have already returned the School Report/s, thank you! We will just need your Student Profile/s.
I have lost the Student Profile/s. What should I do?
If you have lost the Student Profile/s or did not receive the Student Profile/s, please email scholarshipsupport@thesmithfamily.com.au to let us know. Please include your full name, your child’s name and your address, so we can post you another.
I sent the Student Profile/s in recently. Have you received them?
Please allow three weeks for the Student Profile/s to be received and accepted by us. You can check whether or not the Student Profile/s have been received via My Smith Family. We will also send you an email to let you know that the Student Profile has been processed.
One of my child’s Student Profile/s has been accepted but the other is still outstanding. I sent them in the same envelope.
Please allow three weeks for all the Student Profiles to be received and accepted by us. If three weeks have passed, please contact the Program & Scholarship Service Desk on 1800 280 223 (available Monday - Friday from 9:30 am - 3:30 pm AEST). If outside of these hours, please leave a message.
I received an email that said the Student Profile was unable to be accepted/ The Student Profile in My Smith Family says ‘Action required’. What does this mean?
This means that the Student Profile you provided was unable to be accepted for a specific reason. If we are unable to accept your Student Profile and we have your email address on file, you will receive an email explaining why. Please follow the instructions in this email. If you have questions please contact the Program & Scholarship Service Desk on 1800 280 223.