Digital inequality is locking children out of learning.

Our Programs
- Literacy programs
  Providing resources and support to help children living with disadvantage achieve the required reading standard.
- Technology programs
  Providing children and young people living with disadvantage with the critical skills, access, and equipment they need.
- Numeracy programs
  We support early years educators and community professionals in building foundational math skills in children under their care.
- Learning for Life
  Learning for Life is an innovative, evidence-based program that supports students throughout their education to achieve positive long-term outcomes for young people experiencing disadvantage.
- Mentoring programs
  Mentoring programs for students living with disadvantage that provide the encouragement they need to build aspirations for their future.
- Aboriginal and Torres Strait Islander programs
  Our work engages Aboriginal and Torres Strait Islander communities in learning through education, life skills and role models, promoting culturally responsive practice.
Our learning support and mentoring programs in 90 Australian communities directly help children in need achieve their goals through education.
View all programs
Get Involved
- Ways to fundraise
  Learn about fundraising and give back to the community with The Smith Family.
- Volunteer with us
  Share your skills to help Australian children in need transform their lives through education.
- Corporate partnerships
  Corporate partnerships give young Australians in need the chance to change their futures through educational support. Discover how you can join forces with The Smith Family to create a mutually-beneficial, impactful partnership.
- Careers
  We aim to provide a working environment where staff and volunteers have the opportunity to grow both personally and professionally.
- Events
  Participate in events and activities that support young Australians experiencing disadvantage.
- VIEW Clubs of Australia
  Learn about VIEW, a leading women’s volunteer organisation and support network with over 13,000 members, across Australia.
Ways to Give
- Sponsor a child
  Through child sponsorship, you will be matched to an Australian child in need, helping to support the cost of their school essentials.
- A gift in your will
  Ensure that future generations of Australian children have the support they need to make the most of their education.
- Monthly donation
  Become a monthly donor and provide continual support throughout all stages of a child’s education.
- Philanthropic giving
  Through your philanthropy, you can ensure that young Australians impacted by poverty get the education that all children deserve.
- Single donation
  Your donation will help young Australians in need by providing access to our Learning for Life education support programs.
- Workplace giving
  Making small, regular donations to The Smith Family through Workplace Giving is an easy way to help change the lives of young Australians living in poverty.
Login
Child Sponsorship
Donate now

Customer Service and Administration Support Role – (25-26NSWSYCSAS2000a) Supporter Care - NSW – Sydney

Location: National Office Market St, Sydney NSW
Position Type: Customer Service and Administration Support Role – (25-26NSWSYCSAS2000a) Supporter Care - NSW – Sydney
Time Commitment: 9:30am - 2:30pm - ideally 1 to 2 days per week Mon, Wed, Thu, Fri at our National Office Market St, Sydney

The Customer Service and Administration Support Volunteer role is vital in the work of the Supporter Care Team. The Supporter Care Team (SCT) manages all aspects of contact with supporters, primarily sponsors, regular givers and one-off donors.

The role specifically ensures all correspondence received is compliant with The Smith Family privacy and child protection responsibilities.

Being an Admin Support volunteer in our National Office located in Market St, Sydney is a valuable and important role and ensures the Supporter Care team are providing TSF supporters, sponsors, donors and the general public with a high level of customer service.

Key responsibilities:
• Ensure correspondence is compliant with TSF privacy and child protection responsibilities
• Accurate Data is verified and recorded into the TSF CRM (Customer Relationship Management) system
• Editing inappropriate correspondence as required
• Arranging the timely dispatch of mail
• Assisting in sorting and checking incoming mail against defined criteria
• General administration activities

Essential Competencies / Skills:
• High level of attention to detail
• Ability to maintain confidentiality
• Excellent communication skills with an ability to maintain effective relationships across a range of functional areas
• Proficient skills in current Microsoft Office packages
• An aptitude for multitasking
• A genuine can-do attitude

Essential Experience / Education:
• Experience in Data Entry
• Experience in a similar position in providing administrative assistance within a professional and confidential environment

Desirable Experience / Education:
• Awareness of the community services sector
• Awareness of education services sector
• Issues affecting disadvantaged people

Screening requirements
• National Police Check
• NSW Working with Children Check
• 2 x Reference Checks

Apply Now