iTrack online mentoring registration

Become a mentor in 2018 without leaving your desk!

Are you looking for a volunteering opportunity that you can do from where you're sitting right now? Are you available for one hour per week during business hours for 6 months?

The Smith Family's iTrack program connects students in Years 9 – 11 to adult mentors who provide advice and help them explore post school options.

Becoming a volunteer mentor was a rewarding experience for Esther.

iTrack recruitment is now open, apply now for the opportunity to mentor a student in 2018!


“I’ve been doing youth charity work for years and hadn’t until now found a charity that ‘clicked’ and shared my values and beliefs on what it means to support young adults as I have found with The Smith Family. For me [volunteering with The Smith Family] has been an amazing experience and I look forward to continuing next year and hopefully for many years to come.” ~ iTrack Mentor

What is iTrack?

Many young people disengage from their education and drop out of school during their teenage years. The impact of growing up in disadvantage creates barriers that can make it even more difficult to see the benefit of completing Year 12. Leaving school early also affects the work choices available to young people. Students from disadvantaged backgrounds sometimes have a more limited network of people to talk to about career opportunities.

iTrack is an online mentoring program for high school students in Years 9 to 11. Students are matched with a supportive adult (other than a teacher or parent) who volunteers as a mentor and provides the student with general encouragement and advice and guidance about workplace, study and career opportunities. Students and mentors communicate over an 18 week period.

Volunteer mentors are drawn from our network of corporate and community partners. All mentors are screened, inducted and then matched with a student, where possible according to the student’s career aspirations.

In 2018, The Smith Family has ambitions to match over 1,500 young people with mentors through this innovative program but we need your support! We are seeking volunteer mentors from across Australia to take part in this program and to help us reach more young Australians in need.

Want to know more?

This is a program with proven results where volunteers really do make a difference.

  • 88% of iTrack students said their mentor helped them to be more positive about future career and study options.
  • 90% of students said chatting with a mentor helped them understand more about reaching their career goals.
  • 89% of surveyed volunteers said that they would recommend their experience with friends, family and colleagues and were also extremely satisfied with the support provided by The Smith Family.

Becoming a volunteer mentor was a rewarding experience for Esther. Find out why she believes students need extra support through high school.

iTrack recruitment is now open, apply now for the opportunity to mentor a student in 2018!


  • iTrack runs during Term times across the school year – if you are going on extended holidays during 2018 you may need to consider registering for another volunteering opportunity.
  • Weekly online chat sessions are conducted at the same time and day each week, during business hours, for approximately 60 minutes per week.
  • Once matched with a student, your chat time will remain the same for the duration of your mentoring experience.
  • The cost of volunteer Child Protection Checks is fully subsided by state governments in ACT, NSW, QLD and VIC.  In other states, there is a cost involved in applying for this volunteer check ranging from $11-$56.  Volunteer mentors matched to students in those states are asked to cover this cost, as the check is valid for 3-5 years and is transferrable, meaning it can be used wherever you might be volunteering in child-related activities (e.g. your children’s sporting club, or with other organisations).

iTrack mentoring

“I enjoyed learning new things my mentor told me. She taught me things that I didn’t know (which was really useful), she encouraged me to be more confident, and she's one of the best mentors ever.”