Retail Customer Service Assistant

What are The Smith Family Retail Stores?

Did you know that every purchase from a Smith Family store supports programs to help disadvantaged children to succeed at school?

We have 19 retail stores across New South Wales and the ACT where you can find an excellent range of new and near new women's, children's and men's clothing, accessories and manchester.

With a large volume of donations, our stock changes regularly, so there's always something new in store. We're currently investing in our retail stores to make the shopping experience even better and we need great volunteers to help us support disadvantaged children to succeed at school.

What does a Customer Service Assistant do?

This role provides the opportunity to use and enhance your customer service, social and relationship-building skills whilst making a direct impact in helping disadvantaged children to succeed at school.

The purpose of this volunteer role is to support the store manager and Retail team to create a great customer experience for all store visitors; communicating our story with customers and create a positive environment and community ‘family’ experience in store with our diverse community base. This role will be helping assisting with general tasks and store housekeeping. With every purchase from a Smith Family store supporting programs that help disadvantaged children to succeed at school, this volunteer role will be directly contributing to our ‘buying is giving’ philosophy.

Key responsibilities include:

  • Greeting customers to the store in a friendly, approachable manner and offering consistent, high quality customer service as per The Smith Family’s service standard
  • Assisting the retail team in engaging customers with Customer Card, Loyalty Program, Tote Bags and other store promotions and campaigns
  • Helping respond to customer enquiries, feedback and complaints promptly and professionally in accordance with store policies
  • Assisting with store presentation including general housekeeping
  • Immediately alerting the Store Manager of any hazards that may become present in the store
  • Taking a proactive approach to WH&S in accordance with store policies and procedures

Key skills/qualities include:

  • Strong interpersonal and communication skills
  • Ability to work within a team environment
  • Professional ethical standard in alignment with The Smith Family code of conduct
  • Demonstrates initiative and with a “can do attitude”

Retail Store Locations

StoreDay(s) requiredCurrently Recruiting StoreDay(s) requiredCurrently Recruiting
BankstownAll days HurstvilleMon

Bateau BayMon-Fri 9:00-4:00
Yes KempseyAll days
Blacktown TBC  LiverpoolAll daysYes
BowralMon-Sat 10:00-1:00
Mon-Fri 1:00-4:00
Yes MarrickvilleAll days Yes
CampsieWed or Fri
All days

Coffs HarbourMon-Fri 9:00-1:00
Mon-Fri 1:00-5:00
Sat 9:00-2:00
Yes Port Macquarie
Tues 9:00-1:00

DubboMon-Fri 1:00-4:00
Sat 10:00-12:00
Yes Rockdale
All days
FairfieldMon, Tues, Thurs, Fri 10:00-3:00
Yes Toronto

GoulburnAll daysYes Wollongong
Mon, Wed, Thurs-Sat
 Neutral BayMon - Sat 9.00-4.30pm     Yes  Woden
Mon-Fri 10:00-2:00
Mon-Fri 12:00-3:00
Sat 11:00-3:00

If your preferred location is not currently recruiting, please check back later

Screening Requirements

National Police History Check Child Protection Check PED ReferencesTraining
Police CheckChild Protection CheckProhibited Employment CheckReferencesTraining
YesNo YesYesYes

Retail Customer Service Assistant Application Form

Please complete the form below to express interest in volunteering as a Customer Service Assistant in The Smith Family retail stores. The information collected below is used to process your application.

If you experience any issues in submitting your application, please call our Volunteer Coordination Unit on 1300 397 730 or email [email protected] for assistance.
* mandatory fields

My Details
Date of Birth *
Applicants must be over 16 years of age
Do you identify as an Aboriginal and/or Torres Strait Islander Australian?

Supporter ID (if known)
About Me

Your answers here are used to help assess whether this is the right volunteer opportunity for you

What experience and/or interests do you have relevant to your chosen role?
Please explain in a few sentences why you’d like to volunteer with us in the role you’ve chosen (i.e. what appeals to you about the opportunity)?
Please upload files in either .doc or .pdf that are less than 10MB in size.
My Volunteering
My availability *

Please tick the days that you are available to volunteer
Please select the option which best applies